Privacy Policy

Last updated Sept 15, 2025

Privacy Notice

Radcliffe Global Ltd (trading as Radcliffe Group)

This privacy notice describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at www.radcliffegroup.co.uk or any linked website.

  • Engage with us in other related ways, including sales, marketing, or events.

If you have questions or concerns, please contact us at info@radcliffegroup.co.uk.

SUMMARY OF KEY POINTS

  • What information do we collect? Personal data you provide (such as name, contact details, billing information) and information collected automatically (such as IP address, device data, cookies).

  • Do we collect special category data? We may process limited financial data when necessary and with your consent.

  • Do we share data? Only when necessary, for example with payment providers or during a business transfer.

  • How do we protect data? We apply organisational and technical security measures.

  • What are your rights? Under UK GDPR, you have rights to access, correct, delete, restrict, or object to processing of your data. You may also complain to the Information Commissioner’s Office (ICO).

1. WHAT INFORMATION DO WE COLLECT?

  • Personal information you provide (name, email, phone number, address, payment details).

  • Automatically collected information (IP address, device/browser details, usage data, cookies).

  • Payment data processed securely by Stripe and GoCardless. See their notices: Stripe Privacy, GoCardless Privacy.

2. HOW DO WE USE YOUR INFORMATION?

We use your information to:

  • Provide and manage our Services.

  • Communicate with you.

  • Process payments.

  • Ensure security and prevent fraud.

  • Comply with legal obligations.

3. OUR LEGAL BASES FOR PROCESSING (UK GDPR)

We rely on the following lawful bases:

  • Consent – when you opt in (e.g. marketing).

  • Contract – where processing is necessary to provide our Services.

  • Legal obligation – where we must comply with UK law.

  • Legitimate interests – where processing is necessary for our business purposes and your rights do not override these.

  • Vital interests – in rare cases, to protect someone’s life.

4. SHARING YOUR INFORMATION

We may share your data with:

  • Payment processors (Stripe, GoCardless).

  • Professional advisers (lawyers, accountants, auditors).

  • Authorities or regulators, if legally required.

  • Another business, in the event of a merger or acquisition.

5. COOKIES AND TRACKING

We use cookies and similar technologies for functionality, analytics, and security. You can manage cookies in your browser settings. See our Cookie Notice for details.

6. DATA RETENTION

We only keep personal data for as long as necessary to fulfil the purposes outlined in this notice, or as required by UK law (e.g. for tax/accounting). When no longer needed, data will be securely deleted or anonymised.

7. SECURITY

We apply appropriate technical and organisational measures to protect your information. However, no system is 100% secure and transmission of data is at your own risk.

8. YOUR RIGHTS (UK GDPR)

You have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Restrict processing.

  • Object to processing (including direct marketing).

  • Request data portability.

  • Withdraw consent (where applicable).

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK regulator:

Information Commissioner’s Office (ICO)
www.ico.org.uk
Tel: 0303 123 1113

9. DO-NOT-TRACK

We do not currently respond to browser “Do Not Track” signals.

10. INTERNATIONAL TRANSFERS

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place (such as UK International Data Transfer Agreements).

11. CHANGES TO THIS NOTICE

We may update this notice from time to time. The updated version will include a revised date and will take effect when published on our website.

12. CONTACT US

If you have questions or requests, please contact:

Radcliffe Global Ltd
The Forge,
Crewe Hall Farm, Old Park Rd,
Crewe, Cheshire CW1 5UE
United Kingdom

Email: info@radcliffegroup.co.uk